Terms and Conditions

Last updated: June 6, 2026

These Terms and Conditions apply to all purchases made through the website of Ashford Madison, located at Z.3, Doornveld 184, 1731 Asse, Belgium, accessible via support@ashfordmadison.com.

1. Applicability

By placing an order, you agree to these Terms and Conditions, our Return Policy, Shipping Policy, Payment Policy, Privacy Policy, and Cookie Policy.

2. Product Information

We do our utmost to describe products accurately and provide up-to-date information. Colors may vary slightly depending on the screen. Typographical or pricing errors and inaccuracies may occur; no rights may be derived from these.

3. Ordering and Payment

Orders are processed only after full payment has been received. The available payment methods ([Payment Providers]) may vary by country. Customers are responsible for verifying which payment methods are available in their location.

4. Processing and Delivery

●       Processing time (dispatch): 1 to 3 business days.

●       Shipping time after processing: 1 to 7 business days, depending on location.

●       Shipments are sent directly from our supplier in China; customs fees may apply.

●       The timeframes listed are approximate; delays due to high volume, holidays, or customs procedures do not entitle you to a cancellation or refund.

5. Returns and Cancellations

See our separate returns policy for all terms and conditions. Cancellations are not possible after an order has been placed, and a refund or chargeback cannot be initiated until the item has been received.

6. Liability

We are not responsible for loss or damage during shipping if the tracking information indicates that the package has been delivered to the specified address. Our liability is limited in all cases to a maximum of the purchase price of the item in question. Always check your address information carefully.

7. Intellectual Property

All content on the website (text, photos, logos, design) is the property of Ashford Madison and may not be used without prior written permission.

8. Complaints Procedure

Complaints may be submitted in writing via support@ashfordmadison.com. We aim to respond within 5 business days. For complaints regarding size or quality, please always include clear photos and a description.

9. Governing Law

These terms and conditions are governed by Dutch law. Disputes shall be submitted to the competent court in the judicial district where Ashford Madison is located, unless mandatory law provides otherwise.