FAQs
Shipping is free on every U.S. order, sent with UPS. We process orders within 1 to 3 business days, then delivery takes about 1 to 7 business days depending on where you are. You will get a tracking link by email as soon as your order ships. Track your order here.
Not in love with your order? You are covered by our 30-day money-back guarantee. Request a return within 30 days of placing your order and we will walk you through it. Start a return here.
Every product page has its own size chart. Our pieces fit true to that chart, so check your measurements against it before you order. For dresses, shirts, and similar items, please allow 1-2 inch deviation due to manual measurement.
Email support@ashfordmadison.com any time. We reply Monday to Friday, 9:00 AM to 6:00 PM EST, and weekends 10:00 AM to 5:00 PM EST. You can also use our contact page.